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The Westchester Bank: Business Banking Made Personal

Published 12/31/2015

Nearly seven years after The Westchester Bank launched in Yonkers, President and CEO John M. Tolomer remains enthusiastic about the bank’s continued impressive progress and growth. “We’ve had recordbreaking years in 2013, 2014 and we’re off to another great start in 2015,” says Tolomer. “As part of that growth, we’re continuing to expand in the Westchester market having opened a new branch in Mount Kisco and expecting to open a fifth branch later this year. We also have transitioned into the Wealth Management arena.”

The bank also had the good fortune of receiving several recent performance accolades, including a Bauer 5-Star Rating, selection by SNL Financial as a “Top 100 Best Performing Community Banks in America” (one of only two banks in all of New York to receive that distinction) and a “Top 200 Best Banks in America” rating by Tolomer was also recently selected as one of only 15 bank leaders from across the country to serve on the prestigious FDIC Community Bank Advisory Board.

Tolomer attributes the bank’s ongoing success in large part to the bank employees’ ability to consistently execute the bank’s business model— Business Banking Made Personal. “We’re able to differentiate ourselves from the competition by giving our customers the same products and services offered by larger institutions, but delivering them in a highly personalized way,” he explains. “As a community bank, we make decisions locally, not in another state. We get to know our customers by visiting them at their place of business to address their banking needs whether it’s loan solutions, cash management solutions, or local service issues.”

The bank’s community efforts continue to expand as well. “We’re committed to the communities we serve because it’s the right thing to do and it’s good business,” Tolomer explains. “Our not-for-profit banking model helps organizations by simplifying their banking, reducing their fees, and allowing them to focus on their own initiatives rather than their banking.”

In Tolomer’s view, thinking like a customer, providing services the way a customer would want, and attracting highquality businesses help drive the bank’s growth and profitability. “We understand our customers and can tailor products and services to their specific needs,” he says. “We realize one size does not fit all.”